Guarantees and Warranties

All products sold are guaranteed against faulty materials or workmanship for one year from the date of delivery or collection. Some products come with enhanced warranties which are specified separately by product. Goods that are sold as seen have no warranty.

Warranty Example

If a mattress with a 5-year warranty develops a manufacturing defect, the manufacturer contribution is 80% in year 2, 60% in year 3, 40% in year 4, through to 20% in year 10. If the product has been discontinued, a warranty contribution will still apply and you can reselect to the value of your original purchased item.

Guarantees and warranties do not cover fair wear and tear or misuse. Proof of purchase is required.

The Order

The quantity and description of the goods you have ordered are set out in your customer order. Please check these details are correct. If you are uncertain about the order details please contact us for clarification. The total price payable, for all items, will be debited from your account at the time the order is placed. It is this order confirmation that forms our contract with you.

Delivery dates and lead times are given in good faith but are subject to change.

Photographs of Goods

Photographs of products should be considered as illustrations. Suppliers reserve the right to make amendments to their product specifications and in some instances, photographs may be slightly different to the delivered product. Please contact us if the exact appearance of your goods is important / requires clarification.

Dimensions

Dimensions on our web site or our catalogues are estimates. If a particular dimension is important to you, eg for access, or how you will use a product, please contact us so we can find you more exact dimensions.

Mattress sizes may vary slightly from their stated dimensions due to manufacturing tolerances. Firmness ratings are for guidance only.

Deliveries

Make sure your order confirmation shows the correct delivery address and arrangements are in place to get access on the day of delivery. Once the goods have been dispatched a change of address or failure to provide access will result in the goods being returned to the warehouse, a new delivery date will need to be arranged, and a re-delivery charge will be incurred.

Shortages

If a part delivery is made, or boxes are missing, only sign for the boxes you receive and contact us immediately.

Damages

If your goods are damaged on receipt, please write "damaged" on the driver's delivery sheet and refuse the item. If you have signed for the goods, check all items as soon as possible, any damages must be reported within 3 days of taking delivery. Please email a photograph of the damage.

Failed Deliveries

There are occasions (eg bad weather, traffic delays, lost items) when we are unable to make a delivery on the agreed date. We offer no compensation for loss of earnings, storage of goods or other costs incurred due to late or failed deliveries. Do not dispose of your existing items until you have received your order.

Risk

If you instruct us to leave your goods outside / without a signature, you will be responsible for subsequent theft or weather damage. We recommend you arrange for someone to be present to sign for and take safe possession of your goods at the point of delivery.

Shop Cancellation and Refund Policy

Orders placed in-store can be cancelled with a full refund if the cancellation is made within 24 hours of placing your order and the goods have not been delivered or collected. After 24 hours the cancellation fee is at the company's discretion. Once goods have been delivered or collected we do not offer a refund or replacement if you have changed your mind.

Online Cancellation and Refund Policy

If you buy online you can return your goods within 14 days of delivery and get a full refund including your delivery charge.

What you need to do:
• Contact us by email or in writing to request a refund.
• Re-pack the goods in the original packaging (goods must be unassembled and unused).
• Email a photograph of the re-packed goods to mail@kelvinfurniture.com (required by courier).
• Return to Windsor Court, Morley, Leeds, LS27 9BG.


It is your responsibility to ensure goods are returned in re-saleable condition. The goods must be suitably packaged for onward transportation. Deductions will be made for damaged returns up to the cost of the goods.

You will be refunded within 14 days of us receiving the returned goods.  

Complaints and Disputes

In the first instance please contact the store where you made your purchase (see store finder page) or for online sales phone 0113 2444499.

If you are unhappy with their response send an email to mail@kelvinfurniture.com or write to our head office at Windsor Court, Morley, Leeds, LS27 9BG.

Company reg no 05256564.